Refund and Return Policy
At Digital Web Service, we strive to provide high-quality digital solutions including website designing, SEO services, software development, and digital marketing. Customer satisfaction is important to us, and this policy outlines the terms under which refunds may be issued.
General Policy
As we provide digital and customized services, all sales are considered final unless otherwise stated in a written agreement. Refunds are evaluated on a case-by-case basis and depend on the nature and stage of the service delivered.
Website Designing & Software Development Services
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Once a project has started and initial work, designs, wireframes, or code have been shared, no refunds will be issued.
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If a project is canceled by the client before work has begun, a partial refund may be considered after deducting administrative and consultation costs.
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Payments made for completed milestones or approved deliverables are non-refundable.
SEO & Digital Marketing Services
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SEO, digital marketing, and promotional services involve time, tools, and expertise; therefore, no refunds are provided once the service period has started.
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We do not guarantee specific rankings, traffic, or sales results, as these depend on multiple external factors beyond our control.
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If a service has not yet started and a cancellation request is made, a partial refund may be considered at our discretion.
Subscription or Monthly Services
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Monthly or recurring service fees are billed in advance and are non-refundable.
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Clients may cancel future billing cycles by providing written notice before the next billing date.
Client Responsibilities
Refunds will not be provided in cases where:
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Delays occur due to lack of client communication, content, or approvals.
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The client changes requirements after project initiation.
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Dissatisfaction arises from expectations not outlined in the agreed scope of work.
Requesting a Refund
If you believe you are eligible for a refund, please contact us within 7 days of the issue by email or through our website contact form. Include:
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Your project or invoice details
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Reason for the refund request
All requests will be reviewed carefully, and a response will be provided within a reasonable timeframe.
Policy Updates
Digital Web Service reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Changes will be effective once posted on this page.
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